Telephone / Email Support

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Child Death Helpline

A freephone telephone helpline for all those affected by the death of a child.  The helpline offers a confidential listening service providing emotional support to anyone affected by the death of a child. The helpline is staffed by a team of  volunteers who are parents who have been bereaved by the death of a child.  more »


Free, 24 hour, national, confidential helpline service for children and young people (up to 19 years) about anything worrying them or if they are in any kind of danger or distress. Offers telephone listening, comfort and protection. Trained counsellors provide support and advice and can refer children in danger to appropriate helping agencies.  Useful information available more »

London Lesbian & Gay Switchboard

Switchboard provides an information, support and referral service for lesbians, gay men and bisexual and trans* people – and anyone considering issues around their sexuality and/or gender identity. They  listen to anything that you want to talk about. Nothing is off limits, and if you feel nervous when you hear that strange voice – there’s more »

Self Injury Support

Self injury Support (formerly Bristol Crisis Service for Women) is a charity to support women in emotional distress.  They particularly help girls and women who harm themselves (often called self-injury). This is how some people cope with their feelings and problems. Aims To offer support to women in emotional distress, and particularly to those who more »


SupportLine provides confidential, emotional support for children, young adults and adults.  They offer support by telephone, email and post. They work with callers to develop healthy, positive coping strategies, an inner feeling of strength and increased self esteem to encourage healing, recovery and moving forward with life. They also keep details of counsellors, agencies and support more »

Survivors UK

Offers support, advice, information and counselling for men over 18 who have experienced childhood sexual abuse or adult sexual assault /rape. Individual counselling held in central London as well as web and email chat. You can self-refer. Also offers training for professionals and organisations. They offer individual counselling from their base in Shadwell, London E1 more »

The Silver Line

The Silver Line is a free telephone helpline for older people, providing information, friendship and advice.  All calls are treated as confidential. There are strict age limits but most of their callers are over 65 – The Silver Generation. Services include: Information Friendship and advice. They signpost callers to the many varied groups and services that exist more »

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